Under the Consumer Contracts Regulations 2013 you can cancel an order for goods for any reason within 14 days of receiving it. Tell us by WhatsApp or email within that time, then send the goods back within 14 days of telling us; we refund the goods and the standard delivery charge within 14 days of getting them back. You pay the return postage unless the item is faulty or not as described.
Sealed hygiene items (underwear, hosiery) once the seal is broken; personalised items; digital music once the download has started, if you agreed to that at purchase.
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If not, you have 30 days for a full refund, and after that a repair, replacement or refund. We pay the return postage for faulty or wrong items.
A booking can be cancelled free up to 24 hours before the walk. Inside 24 hours the walker may keep the fee.
Increatus — legal trader identity: legal name (sole trader name or company) — not yet published; the owner must set this.
Address: Unit 44, 48 Rye Lane, Peckham, London SE15 5BY.
WhatsApp: +44 7961 945999. Email: contact email — not yet published; the owner must set this. Prices include VAT where it applies.
Last updated 2026-09-19.